Pop the Lock Arcade Machine | Fast-Paced Ticket Redemption Game

We partner with trusted carriers like FedEx, UPS, and freight services to deliver your order safely and on time.

Most items arrive within 1–3 weeks, while custom or oversized products may take up to 18 weeks or possibly more. We will try to make it as fast as possible on our end.

Please navigate to the tab to the right of this one: "Shipping & Delivery Times" to know the exact expected delivery timelines before ordering, so you have a clear idea of when your order will arrive. Or you may also go to the Complete Shipping and Delivery Times Portal, which is the same page.

Before ordering, please measure and double-check that your item can fit through all necessary entryways before delivery to avoid return fees. To help your order go as smoothly as possible, here are the options available to you:

🚚 Free Liftgate Service on All Freight Shipments if Needed
Every freight order includes complimentary liftgate service if needed — whether delivered to a commercial or residential address. The hydraulic liftgate is provided at no extra cost, ensuring your item is safely lowered from the truck to the ground when needed.

🚪 From There, 3 Ways to Bring Your Heavy/Large Item Inside:

Manually move — Please ensure you are prepared for pickup and have enough people available to assist with unloading and moving the item. We recommend a team of at least 2–4 people, depending on the item’s size and weight.

Use a forklift or Dolly — ideal for commercial locations.

Deliver to Garage or First Entry Upgrade option — We can pre-arrange in-home delivery with the freight driver(s) to your garage or first door entry for a flat rate of $160 per order (non-assembly). This in-home delivery option will be available for easy selection on the product page. If you desire assembly or installation of your items, please see our "Installation Help" page, whereby you may receive a free quote before or after your order through our partner Handybuddy.

💡 Delivery Notes:

Delivery drivers may or may not assist with unloading, so it’s always a good idea to plan ahead. Typically for large items the driver won’t bring the item inside or move it beyond the curb to its final destination (such as your garage), so it’s smart to have helping hands nearby to get it to where you need. Some drivers may offer a hand, but since we cannot guarantee this, it’s always best to be prepared. Rest assured—we’ve got your back with clear delivery options, and we’ll help keep the process smooth from start to finish so you can focus on enjoying your new setup without hassle.

🛡️ Please inspect all deliveries upon arrival
(FOR SHIPPING INSURANCE) 

Please Read this first:
✅ We've prepared a clear, step-by-step inspection guide — with examples and “what-if” scenarios — so you’ll be fully prepared better than most when your order arrives. Please click the link: Order Guide Shipping and Delivery

In short:
Once you meet the driver, before signing for your item, please inspect the packaging and internal/external parts of the product thoroughly, 📝 annotate details, and 📸 take multiple photos or videos no matter the condition as a precaution — this helps us resolve any issues quickly and smoothly.

The shipping insurance is always separate and different from the manufacturer’s warranty (if applicable) on your item, and helps protect you in case of damage during transit.

To ensure you're fully covered, we want to make sure and kindly repeat:
🛑 please inspect and annotate any visible damage (no matter how minor) at the time of delivery before approving it — for your best interest. If unknown, mark "Possible Damage Inside, Unknown" when accepting.

We want to be able to help you fully and make things right if something happens during shipping! If damage isn’t documented when the item is dropped off, the shipping insurance may be void, and unfortunately, we won’t be able to help file a claim. 

✅ Please familiarize yourself with the guide: Order Guide Shipping and Delivery

We hope that you love your item so much that returns will not be desired.

Noting this, applicable returns from certain manufacturers can only be processed within the 30-day window. Unfortunately, if more than 30 days have passed, we’re no longer able to offer a refund or exchange.

All returns must be in brand new, unused condition and include the original packaging to ensure the product can be resold as "New." Standard restocking and return shipping fees may apply depending on manufacturer and order status.

Items should not be assembled or used in any way. For cancellations, please submit your request in writing or via email—verbal cancellations cannot be accepted. Returned items require a Return Authorization number, which will be provided by our customer service team via email. Other restrictions may apply.

Note: For Prestige Import Group items, please contact us within 14 calendar days to process the return.

Required Reading: This tab includes only a brief & convenient overview. For complete terms covering returns, cancellations, timelines, fees, shipping, and delivery acceptance procedures—refer to our full Return & Refund Policies along with our full page for Order Guide—Shipping and Delivery.

We want to look out for you as much as possible. However, the most crucial step is how you accept and inspect your item upon delivery, as this determines eligibility for damage claims or returns.

White Glove Delivery Service Available!

Our Partner team Handybuddy can typically send local pros to arrive the day after your product arrives to professionally install it as well for a reasonable install fee! You can receive a convenient free quote before or after your order by messaging us at support@upperlevelgamerooms.com

See the Complete White-Glove Installation Policy 

💡 For common questions, please visit our Frequently Asked Questions Page