Indoor recreational area with pool tables and a bar.

Bay Tek Entertainment has become synonymous with fun, designing arcade machines that blend approachable gameplay with bold, memorable designs. Their collection captures the thrill of the arcade experience—balancing skill, timing, and luck—while offering games that appeal to players of all ages. With a focus on durable build quality, vivid presentation, and replay value, Bay Tek’s machines are as much about bringing people together as they are about winning tickets or setting high scores.

Experience the excitement of Bay Tek Entertainment, a leading creator of innovative arcade and amusement games designed to bring people together. From redemption classics to modern interactive attractions, Bay Tek combines creativity, technology, and fun to deliver unforgettable gameplay experiences. Our commitment to quality and entertainment has made Bay Tek a trusted name in family entertainment centers, arcades, and amusement venues around the world.

Whether you’re looking to enhance your game room, upgrade your arcade floor, or add thrilling attractions to your entertainment business, Bay Tek offers a wide range of games built for all ages. From ticket redemption machines and skill-based challenges to immersive gameplay that keeps players engaged, our products are engineered for reliability, durability, and nonstop fun. We strive to create entertainment that fosters connection, joy, and lasting memories.

Discover why Bay Tek Entertainment is a favorite among operators and players alike. Explore our growing catalog of arcade games, learn about our newest releases, and see how our innovative designs can help boost your business. With a focus on creativity, craftsmanship, and customer satisfaction, Bay Tek continues to set the standard for high-quality amusement gaming across the globe.

Free Shipping

All gear ships curbside on us (insurance included when eligible). Inside Delivery upgrade available for $160 on product pages (garage or first doorway, non-assembly).

Vetted Suppliers

Carefully selected suppliers to ensure consistent quality.

Online Support 24/7

Questions before or after delivery? Our 24/7 support team is here to help—anytime, anywhere.

Price Match and Sales

Save big with great prices and exclusive offers on high-end game furniture and gear, to upgrade your space for less.

FAQs

Have a question? Check out our FAQ section for answers to common inquiries.
1 Do your products such as pool tables come with accessories?

Yes, some but not all of our pool tables include cue sticks, balls, chalk, and racks. It depends on the specific listing offering. Some products have add ons available, and arcade machines usually have the basics included. If you need something extra, please let us know and we will see what we can do.

For common inquiries of what's included: Always check the listings for specific details and if you have any questions please contact us at support@upperlevelgamerooms.com and we will be happy to help!

2 Do your products come with a warranty?

For a majority of products - Yes! Most of our products are backed by a manufacturer’s warranty. Warranty coverage varies by item — including duration, what’s covered, and other specifics. However, some manufacturers offer a simple blanket warranty that applies to all of their products.

Please review our Warranty Policy Page for in depth information related to warranty according to each manufacturer.
If you have any questions please contact us and we will be happy to help you through the details!

3 Do you offer assembly or installation?

Big Yes! We wanted to be able to help further if desired with white-glove installation service since all products arrive free with Curbside delivery.

Larger items like pool tables, shuffleboards, and arcade machines often require professional assembly. That’s why we’ve partnered with HandyBuddy, a trusted nationwide platform that connects you with certified local pros. They’ll handle everything — from unboxing to setup and cleanup — typically the day after delivery. No tools or hassle required.

📦 Want to learn more?
Get a free, upfront quote before you order and view scheduling options on our HandyBuddy Installation Assistance Page.

4 How long will it take to receive my order?

Most items arrive within 1–3 weeks, while custom or oversized products may take up to 18 weeks or possibly more. We want to inform you upfront that we will do our best to expedite yet some products take longer than others.

Please check our Shipping and Delivery Times Portal for detailed timelines by manufacturer, so you’ll know how long it typically takes for your order to arrive at your door from when you originally place it. This way you’ll know exactly what to expect before placing your order.

5 What is your return and refund policy?

We offer a 30-day return policy on most new items. However, some brands and all custom orders are non-returnable, non-refundable, and non-cancellable due to manufacturer policies.

🔎 Please keep in mind:

1. Return eligibility varies by manufacturer. You’ll find the brand of every item at the top of each of our product pages listing — please compare it to our non-refundable, non-cancellable, and non-returnable brands list at the top of this page for return/refund policy details before ordering.

2. A 10–30% restocking fee and payment processing fee may apply.

3. Although all of our orders include free shipping, return shipping costs may still be deducted from your refund.

4. For damaged or defective items, replacement parts may be sent after investigation and once approved, instead of returns/refunds if applicable, depending on the circumstance.

For more information and exact steps, visit our Complete Returns & Refunds Policies page.

Please note, we will always do our best to take care of you within reasonable limits and then some if we can.
If you have any questions please contact us and we will be happy to help you through the details!

Verified photos and reviews from real customers of the same products we carry.

Photos & Testimonials

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