Grand Piano Keys Arcade Machine | Musical Skill-Based Ticket Redemption Game

Definitely! We’re happy to work with business owners, commercial buyers, interior designers, event venues, and more! Whether you're outfitting a game room or need a custom package of games, furniture, and accessories — we’re here to help bring your vision to life.

💼 Visit our Commercial Pricing Inquiries page for exclusive rates, tailored support, and fully customized game room packages designed around your needs.

We will go the extra mile to help!

We accept major credit/debit cards, PayPal, and other secure checkout options depending on the platform.

No sales tax is charged for orders shipped to 47 U.S. states. Only Nevada orders will include sales tax, as required by state law.

Please note: We do not ship to Hawaii or Alaska at this time.

Payment declines may occur due to card limits, mismatched billing info, or fraud prevention flags. Please double-check your details or try a different payment method. Contact your bank if needed.

Yes, we offer financing options at checkout through third-party partners such as Shop Pay Installments. This allows you to split your purchase into manageable payments. Terms and conditions apply.

We strive to process all orders within 24 hours, which includes coordinating with our supplier to confirm product details, lead times, and shipping arrangements.

You're welcome to request changes to your order before it enters processing. Once processing has begun, any modifications will depend on the supplier's discretion. Please note that custom or made-to-order items cannot be changed once processing has started.

🕒 After checkout, our team reviews your order within 24 hours, confirms availability, specs, and timing directly with the manufacturer, even before processing payment.

You’ll receive a confirmation email with estimated delivery, other details, and tracking.

If there’s an extended lead time, we check with you right away before moving forward.

📦 In-stock items typically usually deliver in 1–3 weeks (in line with all other retailers).

Built-to-order or backordered items take longer.

You can see the estimated timing on each product's "Shipping & Delivery tab" before you order.

We confirm timing upfront, use conservative estimates, and coordinate shipment as soon as possible. In rare cases, timelines may extend — you’ll be notified in advance with options to proceed, cancel, swap, etc.

We currently ship within the contiguous United States only, excluding Alaska and Hawaii. However, if you live in these states please contact us and we will see how to help.

Due to the size and nature of our products, we cannot ship to PO boxes or military addresses at this time.

🚚 Fully Insured and Free curbside freight delivery with liftgate service when required.

Delivery is standard curbside. Inside or garage placement and assembly aren’t included, yet optional in-home / garage placement can be added at checkout for $160 if you’d like help moving the item inside. Otherwise, please plan for helping hands, ideally 3+.

We offer a 30-day return policy on most new items.

However, certain brands and all custom or made-to-order products may be non-returnable based on manufacturer policies. 

🔎 Please keep in mind:

•Return eligibility varies by manufacturer and product. 

•Some items may be subject to restocking or processing fees depending on the supplier

•While many orders include free shipping, return shipping costs may apply

•For damaged or defective items, replacement parts or solutions are typically provided under warranty

For product-specific return details, click Product Overview and select Returns & Refunds.

Please note, we will always do our best to take care of you within reasonable limits, and beyond that whenever we can.

If you have any questions, please contact us and we’ll be happy to help.

🛡️ Products include a manufacturer-backed warranty, which varies by brand and model and is outlined on each product page. Return eligibility also varies by item and manufacturer. To view these details, click Product Overview and select Returns & Refunds or Warranty Policies. These details are also reconfirmed after checkout.

You’re also welcome to message us with the item(s) you’re interested in, and we’ll be happy to help provide a breakdown.

Yes, some but not all of our pool tables include cue sticks, balls, chalk, and racks. It depends on the specific listing offering. Some products have add ons available, and arcade machines usually have the basics included. If you need something extra, please let us know and we will see what we can do.

For common inquiries of what's included: Always check the listings for specific details and if you have any questions please contact us at support@upperlevelgamerooms.com and we will be happy to help!

Big Yes! We wanted to be able to help further if desired with white-glove installation service since all products arrive free with Curbside delivery.

Larger items like pool tables, shuffleboards, and arcade machines often require professional assembly. That’s why we’ve partnered with HandyBuddy, a trusted nationwide platform that connects you with certified local pros. They’ll handle everything — from unboxing to setup and cleanup — typically the day after delivery. No tools or hassle required.

📦 Want to learn more?
Get a free, upfront quote before you order and view scheduling options on our HandyBuddy Installation Assistance Page.

We offer both styles. Be sure to check the product description or contact us if you're looking for a specific configuration.

We work with select manufacturers who offer customization options. Reach out with your request and we’ll see what’s possible.

Many of our items are built with durability in mind and are used in bars, lounges, and other venues. 

Most high-quality pool tables require professional installation due to their weight and precision leveling requirements. We highly recommend hiring an experienced installer to ensure optimal performance and longevity. If available for the selected product, you may use the service from our partner: HandyBuddy Installation Assistance.

It’s not recommended. Pool tables, especially slate ones, must remain level. Moving them without professional help can cause warping or misalignment. Contact us or a local installer if you need relocation.

Pool tables and arcade machines can weigh several hundred pounds. We recommend placing them on solid flooring. Consider floor protectors or rugs, especially for hardwood or tile surfaces.

Please include the brand, model, and a brief description of the issue or setup question. If helpful, include a link here to photos and or a short video.

Example:
“Brand: Champion Shuffleboard · Model: Grand Champion · Final setup and calibration question after install.”

Our team will quickly review and guide you through next steps.

Most arcade games we carry from brands like Bandai Namco, Bay Tek, Andamiro, Raw Thrills, and LAI Games operate on a standard 110–120V, 3-prong home outlet and don’t require special wiring.

Power requirements can vary by model, so specs are listed on each product page — message us if you’d like us to confirm compatibility.

Upright arcade games → typically arrive fully assembled and ready to plug in (final positioning and leveling required).

Pinball machines → legs attached + leveling.

Air hockey, pool tables, and shuffleboards → legs, leveling, and accessories (normal setup).

Model-specific setup details are listed on the product page. We can confirm beforehand.

Yes — most coin-operated arcade games we carry can be used at home. Many models include a free-play mode or can be easily set to free play.

Some games require a free-play button or a simple internal setting change. We can confirm the exact setup for your specific model before ordering.

We recommend measuring your room and allowing clearance on all sides for comfortable play.

8-foot table
Dimensions: 8' x 4' (playing surface approx. 88" x 44")
This size strikes a balance between playability and space efficiency, making it the most common for home game rooms.

Yes! 9 foot table is the standard for professional or tournament plays and 7 foot tables are often used in bars or smaller spaces.

The most popular pool table sizes in the U.S. are 7 ft (bar size), 8 ft (home size), and 9 ft (tournament size). The 8 ft table is a great all-around choice for recreational and serious players alike.

Table Size:

7 ft (39" x 78")
8 ft (44" x 88")
9 ft (50" x 100")

Recommended Room Size (using standard cues)

13 ft x 16 ft (approx. 396 cm x 488 cm)
13.5 ft x 17 ft (approx. 411 cm x 518 cm)
14 ft x 18 ft (approx. 427 cm x 549 cm)

Ideally, place it in a well-ventilated, level room with minimal direct sunlight. A finished basement, bonus room, or dedicated game room works well.

To keep your billiards table in top condition, it's best to clean the playing surface after each use to prevent chalk and dust buildup. Also, consider using a table cover when not in use to protect it from wear, spills, and sunlight exposure.

Gently clean the playing surface to remove chalk and dust, taking care not to rub or scrub the felt too aggressively, as this can cause damage over time.

Clean the playing surface regularly using silicone spray or shuffleboard wax to maintain smooth gameplay. Keep the surface free of dust and debris.

It’s recommended to apply shuffleboard wax before each game. While frequency may vary based on usage, a light coat before play helps ensure a consistently smooth playing surface.

No, while they’re related, they’re not exactly the same. Billiards is a broad term that includes various cue sports, whereas pool specifically refers to pocket billiards, which is one of the most popular forms.

📐 All of our products include dimensions and manuals in the product descriptions to help you plan. Most arcade games fit through a standard doorway.

We recommend measuring your space and access points (doorways, hallways, stairs) ahead of time to ensure proper fit, as delivery requires clearance. If you’re unsure, message us — we’re happy to help