FAQs -

1 Who is Upper Level Game Rooms?

Upper Level Game Rooms is a U.S. Veteran owned small team—your destination for premium game room products—from pool tables and arcade machines to cigar humidors and more. We're passionate about helping you create the ultimate entertainment space at home or your business.

2 Where are you located?

We are based in the U.S. and ship nationwide. While we operate primarily online, our team brings hands-on experience and reliable customer service to every order.

3 Do you have a showroom?

Currently, we operate via e-commerce only. However, we provide detailed product descriptions, images, and quality customer support to help you make confident purchases.

4 What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure checkout options depending on the platform.

5 Where do you ship to?

We currently ship within the contiguous United States only, excluding Alaska and Hawaii.

6 Do you ship to PO boxes or APO/FPO addresses?

Due to the size and nature of our products, we cannot ship to PO boxes or military addresses at this time.

7 How long will it take to receive my order?

Most items arrive within 1–3 weeks, while custom and/or oversized products may take up to 17 weeks or possibly more. For more information, please check our Lead Time Portal Page.

8 Do you offer assembly or installation?

Yes. Our partner, Handybuddy, offers expert installation services, typically arriving the day after your item is delivered to assist with assembly. For more information, please check out our Handybuddy Installation Assistance Page.

9 What is your return policy?

Your satisfaction is important to us, which is why we offer a 30-day return policy on all new items, except for final-sale brands and other non-returnable/non refundable products noted at the top of the page in our Complete Returns & Refunds Policy Page.

10 Do your products come with a warranty?

Yes! Most of our products are backed by a manufacturer’s warranty. Please review our Warranty page to get more information.

11 Do your products come with a warranty?

Yes! Most of our products are backed by a manufacturer’s warranty. Please review our Warranty page to get more information.

12 Are your arcade machines coin-operated or free play?

We offer both styles. Be sure to check the product description or contact us if you're looking for a specific configuration.

13 Can I customize a game table or arcade cabinet?

We work with select manufacturers who offer customization options. Reach out with your request and we’ll see what’s possible.

14 How can I reach customer service?

You can contact us via email at support@upperlevelgamerooms.com or by phone at 702-744-5088.Our team typically responds within 24 hours on business days.

15 Do you offer bulk pricing or B2B deals?

Yes, we’re happy to work with commercial buyers, interior designers, or event venues. Contact us for special pricing or custom package, you may find more information here:Commercial Pricing Inquiries. Please send the inquiry to support@upperlevelgamerooms.com

16 re your products suitable for commercial use?

Many of our items are built with durability in mind and are used in bars, lounges, and other venues.

17 Do you charge Sales Tax?

No sales tax is charged for orders shipped to 47 U.S. states. Only Nevada orders will include sales tax, as required by state law.

Please note: We do not ship to Hawaii or Alaska at this time.

18 Why is my payment being declined?

Payment declines may occur due to card limits, mismatched billing info, or fraud prevention flags. Please double-check your details or try a different payment method. Contact your bank if needed.

19 Do you offer financing or payment plans?

Yes, we offer financing options at checkout through third-party partners such as Shop Pay Installments. This allows you to split your purchase into manageable payments. Terms and conditions apply.

20 How do I know which size game table is right for my space?

We recommend measuring your room and allowing clearance on all sides for comfortable play.

21 Can I change my order?

We strive to process all orders within 24 hours, which includes coordinating with our supplier to confirm product details, lead times, and shipping arrangements.

You're welcome to request changes to your order before it enters processing. Once processing has begun, any modifications will depend on the supplier's discretion. Please note that custom or made-to-order items cannot be changed once processing has started.

22 What if the item I want is out of stock?

As an Authorized Dealer, all products are shipped directly from the manufacturer. This ensures you receive the best pricing, faster delivery, and full warranty protection.

If your desired item is out of stock, we’re happy to place a back-order for you, provide updates on availability, and notify you as soon as it’s ready to ship.

23 What is the standard pool table size?

8-foot table
Dimensions: 8' x 4' (playing surface approx. 88" x 44")
This size strikes a balance between playability and space efficiency, making it the most common for home game rooms.

24 Are there other pool table Sizes?

Yes! 9 foot table is the standard for professional or tournament plays and 7 foot tables are often used in bars or smaller spaces

25 What’s the ideal room size for installing a pool table?

Table Size:

7 ft (39" x 78")
8 ft (44" x 88")
9 ft (50" x 100")

Recommended Room Size (using standard cues)

13 ft x 16 ft (approx. 396 cm x 488 cm)
13.5 ft x 17 ft (approx. 411 cm x 518 cm)
14 ft x 18 ft (approx. 427 cm x 549 cm)

26 What’s the best location in the house for a pool table or arcade machine?

Ideally, place it in a well-ventilated, level room with minimal direct sunlight. A finished basement, bonus room, or dedicated game room works well.

27 How often should I clean my billiards table?

To keep your billiards table in top condition, it's best to clean the playing surface after each use to prevent chalk and dust buildup. Also, consider using a table cover when not in use to protect it from wear, spills, and sunlight exposure.

28 What's the best way to clean the cloth on my billiards table?

Gently clean the playing surface to remove chalk and dust, taking care not to rub or scrub the felt too aggressively, as this can cause damage over time.

29 How should I properly maintain and clean my shuffleboard table?

Clean the playing surface regularly using silicone spray or shuffleboard wax to maintain smooth gameplay. Keep the surface free of dust and debris

30 How often does my shuffleboard table need waxing?

It’s recommended to apply shuffleboard wax before each game. While frequency may vary based on usage, a light coat before play helps ensure a consistently smooth playing surface.

31 When will my order arrive?

Each product lead time varies, to check approximate lead times, please visit our Complete Shipping and Delivery Times Portal

32 What are the common pool table sizes available?

The most popular pool table sizes in the U.S. are 7 ft (bar size), 8 ft (home size), and 9 ft (tournament size). The 8 ft table is a great all-around choice for recreational and serious players alike.

33 How hard is it to assemble a pool table after delivery?

Most high-quality pool tables require professional installation due to their weight and precision leveling requirements. We highly recommend hiring an experienced installer to ensure optimal performance and longevity. If available for the selected product, you may use the service from our partner: HandyBuddy Installation Assistance.

34 Can I move the table after it’s installed?

It’s not recommended. Pool tables, especially slate ones, must remain level. Moving them without professional help can cause warping or misalignment. Contact us or a local installer if you need relocation.

35 How heavy are these products? Will they damage my floor?

Pool tables and arcade machines can weigh several hundred pounds. We recommend placing them on solid flooring. Consider floor protectors or rugs, especially for hardwood or tile surfaces.

36 How heavy are these products? Will they damage my floor?