Upper Level Game Rooms is a U.S. Veteran owned small yet powerful team—your destination for premium game room products—from pool tables and arcade machines to humidors and more.
We're passionate about helping you create the ultimate entertainment space at home or your business.
We are based in the U.S. and ship nationwide except for Hawai'i and Alaska at this time. However, if you live in these states please contact us and we will see how to help. While we operate primarily online, our team brings hands-on experience and reliable customer service to every order.
Please call us day or night at 702-744-5088!
Or please email support@upperlevelgamerooms.com where we will aim to answer your questions as soon as possible.
Definitely! We’re happy to work with business owners, commercial buyers, interior designers, event venues, and more! Whether you're outfitting a game room or need a custom package of games, furniture, and accessories — we’re here to help bring your vision to life.
💼 Visit our Commercial Pricing Inquiries page for exclusive rates, tailored support, and fully customized game room packages designed around your needs.
We will go the extra mile to help!
Yes, some but not all of our pool tables include cue sticks, balls, chalk, and racks. It depends on the specific listing offering. Some products have add ons available, and arcade machines usually have the basics included. If you need something extra, please let us know and we will see what we can do.
For common inquiries of what's included: Always check the listings for specific details and if you have any questions please contact us at support@upperlevelgamerooms.com and we will be happy to help!
For a majority of products - Yes! Most of our products are backed by a manufacturer’s warranty. Warranty coverage varies by item — including duration, what’s covered, and other specifics. However, some manufacturers offer a simple blanket warranty that applies to all of their products.
Please review our Warranty Policy Page for in depth information related to warranty according to each manufacturer.
If you have any questions please contact us and we will be happy to help you through the details.
We offer a 30-day return policy on most new items. However, some brands and all custom orders are non-returnable, non-refundable, and non-cancellable due to manufacturer policies.
🔎 Please keep in mind:
1. Return eligibility varies by manufacturer. You’ll find the brand of every item at the top of each of our product pages listing — please compare it to our non-refundable, non-cancellable, and non-returnable brands list at the top of this page for return/refund policy details before ordering.
2. A 10–30% restocking fee and payment processing fee may apply.
3. Although all of our orders include free shipping, return shipping costs may still be deducted from your refund.
4. For damaged or defective items, replacement parts may be sent after investigation and once approved, instead of returns/refunds if applicable, depending on the circumstance.
For more information and exact steps, visit our Complete Returns & Refunds Policies page.
Please note, we will always do our best to take care of you within reasonable limits and then some if we can.
If you have any questions please contact us and we will be happy to help you through the details!
Big Yes! We wanted to be able to help further if desired with white-glove installation service since all products arrive free with Curbside delivery.
Larger items like pool tables, shuffleboards, and arcade machines often require professional assembly. That’s why we’ve partnered with HandyBuddy, a trusted nationwide platform that connects you with certified local pros. They’ll handle everything — from unboxing to setup and cleanup — typically the day after delivery. No tools or hassle required.
📦 Want to learn more?
Get a free, upfront quote before you order and view scheduling options on our HandyBuddy Installation Assistance Page.
Most items arrive within 1–3 weeks, while custom or oversized products may take up to 18 weeks or possibly more. We want to inform you upfront that we will do our best to expedite yet some products take longer than others.
Please check our Shipping and Delivery Times Portal for detailed timelines by manufacturer, so you’ll know how long it typically takes for your order to arrive at your door from when you originally place it. This way you’ll know exactly what to expect before placing your order.
We currently ship within the contiguous United States only, excluding Alaska and Hawaii. However, if you live in these states please contact us and we will see how to help.
Due to the size and nature of our products, we cannot ship to PO boxes or military addresses at this time.
Currently, we operate via e-commerce only. However, we provide detailed product descriptions, images, and quality customer support to help you make confident purchases.
We offer both styles. Be sure to check the product description or contact us if you're looking for a specific configuration.
We work with select manufacturers who offer customization options. Reach out with your request and we’ll see what’s possible.
You can contact us via email at support@upperlevelgamerooms.com or by phone at 702-744-5088. Our team typically responds within 24 hours on business days.
We accept major credit/debit cards, PayPal, and other secure checkout options depending on the platform.
Many of our items are built with durability in mind and are used in bars, lounges, and other venues.
No sales tax is charged for orders shipped to 47 U.S. states. Only Nevada orders will include sales tax, as required by state law.
Please note: We do not ship to Hawaii or Alaska at this time.
Payment declines may occur due to card limits, mismatched billing info, or fraud prevention flags. Please double-check your details or try a different payment method. Contact your bank if needed.
Yes, we offer financing options at checkout through third-party partners such as Shop Pay Installments. This allows you to split your purchase into manageable payments. Terms and conditions apply.
We recommend measuring your room and allowing clearance on all sides for comfortable play.
We strive to process all orders within 24 hours, which includes coordinating with our supplier to confirm product details, lead times, and shipping arrangements.
You're welcome to request changes to your order before it enters processing. Once processing has begun, any modifications will depend on the supplier's discretion. Please note that custom or made-to-order items cannot be changed once processing has started.
As an Authorized Dealer, all products are shipped directly from the manufacturer. This ensures you receive the best pricing, faster delivery, and full warranty protection.
If your desired item is out of stock, we’re happy to place a back-order for you, provide updates on availability, and notify you as soon as it’s ready to ship.
8-foot table
Dimensions: 8' x 4' (playing surface approx. 88" x 44")
This size strikes a balance between playability and space efficiency, making it the most common for home game rooms.
Yes! 9 foot table is the standard for professional or tournament plays and 7 foot tables are often used in bars or smaller spaces
Table Size:
7 ft (39" x 78")
8 ft (44" x 88")
9 ft (50" x 100")
Recommended Room Size (using standard cues)
13 ft x 16 ft (approx. 396 cm x 488 cm)
13.5 ft x 17 ft (approx. 411 cm x 518 cm)
14 ft x 18 ft (approx. 427 cm x 549 cm)
Ideally, place it in a well-ventilated, level room with minimal direct sunlight. A finished basement, bonus room, or dedicated game room works well.
To keep your billiards table in top condition, it's best to clean the playing surface after each use to prevent chalk and dust buildup. Also, consider using a table cover when not in use to protect it from wear, spills, and sunlight exposure.
Gently clean the playing surface to remove chalk and dust, taking care not to rub or scrub the felt too aggressively, as this can cause damage over time.
Clean the playing surface regularly using silicone spray or shuffleboard wax to maintain smooth gameplay. Keep the surface free of dust and debris
It’s recommended to apply shuffleboard wax before each game. While frequency may vary based on usage, a light coat before play helps ensure a consistently smooth playing surface.
Each product lead time varies, to check approximate lead times, please visit our Complete Shipping and Delivery Times Portal
The most popular pool table sizes in the U.S. are 7 ft (bar size), 8 ft (home size), and 9 ft (tournament size). The 8 ft table is a great all-around choice for recreational and serious players alike.
Most high-quality pool tables require professional installation due to their weight and precision leveling requirements. We highly recommend hiring an experienced installer to ensure optimal performance and longevity. If available for the selected product, you may use the service from our partner: HandyBuddy Installation Assistance.
It’s not recommended. Pool tables, especially slate ones, must remain level. Moving them without professional help can cause warping or misalignment. Contact us or a local installer if you need relocation.
Pool tables and arcade machines can weigh several hundred pounds. We recommend placing them on solid flooring. Consider floor protectors or rugs, especially for hardwood or tile surfaces.
No, while they’re related, they’re not exactly the same. Billiards is a broad term that includes various cue sports, whereas pool specifically refers to pocket billiards, which is one of the most popular forms.
