Delivery Inspection Guidelines

Please inspect all deliveries carefully and follow the appropriate procedure based on the condition of the packaging and product. Photo documentation is mandatory for all scenarios to ensure proper handling of any claims. Here are some examples:

1. Boxes in Good Condition
Take clear photos of all boxes as proof of condition.
Sign with the note: item inside box was not inspected yet for any concealed damage.
Accept Delivery

2. Boxes with Minor damage
Photograph all damage to boxes and the product.
Check product inside if allowed
Sign with a similar note: "Minor damage on package" or "Minor damage on package and product"
Accept Delivery

3. Boxes and Product Severely Damaged/with Extensive Damage
Take clear photos of all boxes as proof of condition before.
Open boxes to inspect contents if allowed.
Do not sign until the damage is documented. Take comprehensive photos showing the full extent of the damage. Refuse the shipment noting “severe damage to product ___”,  and notify us immediately.

Additional Information

• For minor damage, we may offer a replacement part rather than processing a full return or refund. 

• Please note that refusing delivery for reasons unrelated to the samples above may incur cancellation fees. 

 Do Not Use or Install the Item

• Do not begin assembly, installation, or usage of any item that may be damaged or incorrect.

• Please cancel any scheduled installation appointments if issues are identified upon delivery. For Handybuddy specifically, as long as they are made aware prior to coming out, there will not be a trip fee applied. 

• If installation has already started, halt the process immediately and document the condition.

• Please note:

• Installation of damaged items voids eligibility for return/exchange.

• If damage occurs during third-party installation, it's your responsibility to take photos and report them immediately.

 Keep All Packaging Materials

• Please Do not discard any original boxes, pallets, crates, or packaging.

• Products must be returned in their original packaging to qualify for return, replacement, or refund - no exceptions. THIS IS DUE TO SUPPLIER GUIDELINES, PLEASE DO NOT THROW THESE ITEMS OUT UNTIL WE WORK OUT THE SOLUTION TOGETHER. 

• Disposing of these materials before resolution voids your eligibility for support.

 Report Issues Within 24 Hours 

• Send an email with 2+ non-blurry photos and a detailed description of the issue (damage, missing parts, incorrect item) within 24 hours of delivery.

• Contact: support@upperlevelgamerooms.com

Claims, damages or incomplete orders must be reported within 24 hours of delivery. If not reported in time, the manufacturer, distributor, and shipping carrier will treat the item as accepted "as is," and you will waive any rights to refund, repair, or replacement as outlined in freight insurance policy terms