We recommend accepting delivery as soon as your order is ready to ship. If you need a specific delivery date, please coordinate with us before your item ships. Delaying delivery after the item leaves the warehouse may result in storage fees or return charges from the manufacturer.

Missing or refusing a delivery

• If your order is returned to the manufacturer due to refusal or unavailability, a refund will be issued minus any applicable cancellation, restocking, or shipping fees.

• Custom or made-to-order items are non-returnable. If refused, you will be charged the full cost of the item, including third-party and freight fees.

• If the shipping carrier holds your order due to a missed delivery, the customer will be responsible for any storage and re-delivery charges before it is rescheduled.

If the Carrier Causes the Delay:

• Freight delivery dates are estimated, and delays may occur due to weather, traffic, or other factors beyond our control.

• You will not be held financially responsible for delivery delays caused solely by the carrier.

Shipping Address Changes:

• Please review your order confirmation carefully to ensure all details especially your shipping address

If you need to change the delivery address:

Please notify us immediately so we can update your address.

Before Your Order Ships: We’ll gladly assist with updating your shipping address at no additional cost. In some cases, placing a new order may be necessary

After Your Order Ships: Unfortunately, we’re unable to modify the delivery address once your order is in transit. If an item is returned to us due to an incorrect address, it will be processed according to our return policy and may incur applicable fees.