Order Cancellations & Fees

Before Shipment
Orders may be canceled for a refund only if they have not yet been processed or shipped.

• A 3% deduction will apply to cover non-refundable merchant processing fees incurred by our small business, however you can also choose another item in the store. 

• Made-to-Order Items:
  You may cancel your order at any time before it enters production (excluding Final Sale Brands and those non-cancellable). Once production begins on custom items, we are unable to accept cancellations or changes.

• Shipping Costs
  All of our products have free shipping. Behind the scenes, however, the actual cost to ship these large, heavy items typically ranges from $200 to $1,000+, depending on the product and destination. We cover this upfront. In applicable situations, if you choose to cancel your order after it has shipped, or request a return, please note that one or both of the original shipping cost and the return shipping cost may be deducted from your refund, even if you received "free shipping" on your initial purchase, depending on the situation. If it is a manufacturers mistake or failure of the item, we will do our best to help resolve this for you. We do this to remain fair and transparent while continuing to offer top-tier service, competitive prices, and trusted delivery - without hidden fees. 
  

• Please note that the eligibility to get a refund for canceled orders depends on the supplier policies as well, as some items are Non-Cancellable. 

After Shipment
Depending on the Supplier's cancellation policies, if allowed and if the order was cancelled after shipping, you will receive a refund for the cost of your order (minus any applicable cancellation fees) once the warehouse confirms receipt of your returned item. They will likely take pictures as well to determine the product issue. If the shipment is already in transit, we'll do our best to coordinate with the carrier/supplier to stop it. If the delivery still arrives at your location, you may simply refuse it at the door. Please keep in contact with us during this time. 

• A 3% deduction will apply to cover non-refundable merchant processing fees incurred by our small business. 

•  A restocking 10-30% restocking fee 

• Shipping Costs
  All of our products have free shipping. Behind the scenes, however, the actual cost to ship these large, heavy items typically ranges from $200 to $1,000+, depending on the product and destination. We cover this upfront. In applicable situations, if you choose to cancel your order after it has shipped, or request a return, please note that one or both of the original shipping cost and the return shipping cost may be deducted from your refund, even if you received "free shipping" on your initial purchase, depending on the situation. If it is a manufacturers mistake or failure of the item, we will do our best to help resolve this for you. We do this to remain fair and transparent while continuing to offer top-tier service, competitive prices, and trusted delivery - without hidden fees. 
  
  

Freight Delays, Damage, or Loss
In the event of shipping delays, damage, or loss during transit, you agree to allow the carrier and supplier the opportunity to address and resolve the issue. Please allow us ample time to solve the situation. Our team will assist in facilitating a timely resolution to the best of our ability. Should you choose to cancel the order instead, applicable cancellation fees will be deducted from your refund