1. Who is Upper Level Game Rooms?
Upper Level Game Rooms is a U.S. Veteran owned small team—your destination for premium game room products—from pool tables and arcade machines to dartboards and more. We're passionate about helping you create the ultimate entertainment space at home or your business.
2. Where are you located?
We are based in the U.S. and ship nationwide. While we operate primarily online, our team brings hands-on experience and reliable customer service to every order.
3. Do you have a showroom?
Currently, we operate online only. However, we provide detailed product descriptions, images, and customer support to help you make confident purchases.
4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure checkout options depending on the platform.
5. Where do you ship to?
We currently ship within the U.S. excluding Alaska and Hawai’i.
6. How long will it take to receive my order?
Most items arrive within 1–3 weeks, while custom or oversized products may take up to 15 weeks or possibly more. Please check our Lead Time Portal for more information.
7. Do you offer assembly or installation?
Some larger products may require assembly. Our Partner team Handybuddy can help with the installation, for more information, please check out this page, under section: Installation Assistance.
8. What is your return policy?
Your satisfaction is important to us, which is why we offer a 30-day return policy on all new items, except for final-sale brands and other non-returnable/non refundable products(noted here). Please see our Returns Policy page for more information
9. Do your products come with a warranty?
Yes! Most of our products are backed by a manufacturer’s warranty. Please review our policy page for in depth information related to warranty.
10. Do your pool tables come with accessories?
Yes, some but not all of our pool tables include cue sticks, balls, chalk, and racks. Please check the individual product listing for exact details.
11. Are your arcade machines coin-operated or free play?
We offer both styles. Be sure to check the product description or contact us if you're looking for a specific configuration.
12. Can I customize a game table or arcade cabinet?
We work with select manufacturers who offer customization options. Reach out with your request and we’ll see what’s possible.
13. How can I reach customer service?
You can contact us via email at support@upperlevelgamerooms.com. Our team typically responds within 24 hours on business days.
14. Do you offer bulk pricing or B2B deals?
Yes, we’re happy to work with commercial buyers, interior designers, or event venues. Contact us for special pricing or custom package, you may find more information here: Commercial Pricing Inquiries. Please send the inquiry to support@upperlevelgamerooms.com