Your satisfaction is important to us, which is why we offer a 30-day return policy on all new items, except for final-sale brands, customized products, and other non-returnable/non refundable product brands noted here:

Items from these Suppliers are currently not eligible for cancellation or return:

Authentic Models
All sales are considered final. Once payment has been successfully processed, orders cannot be canceled or refunded. Should any damage occur in transit, replacement components will be issued at no additional charge, contingent upon adherence to our delivery protocols.

Raw Thrills
No returns accepted, no refunds allowed. If applicable, replacement parts may be sent after investigation and once approved.

White Billiards
All listed products are custom made and are not eligible for returns/refunds.

Berner Billiards
Subject to approval with restocking fee.  

Please quickly check the brand you are ordering in the listing above or reach out to us and we'll be happy to help 24/7.


Required—to keep things smooth, please return items in their original packaging 📦 with all parts included.

💳 For Returns, some fees may apply,

• 3% processing fee
• Restocking charges (10–30%)
• Shipping costs
• Other if applicable - please see full policy outlined
  

⚠️ Please note:

Returns due to buyer’s remorse—such as unexpected color, size, item not fitting through entryways, or change of mind—may not be eligible.

📝Important Notes on Non-Returnable Items

• Certain items are non-returnable due to supplier policies
• For such products, any concerns or defects must be addressed through the supplier’s warranty process, and we’ll be happy to assist you in contacting the manufacturer where possible. For more details, please check the Complete Returns & Refunds Policy Page.

📸 For damaged or defective items, please just send us a message with 2+ non-blurry photos within 24 hours of delivery and we’ll take care of you. We may also ship out a replacement part from the manufacturer instead of doing the return process. 

📘 Have questions about returns? See the Complete Returns & Refunds Policy

💡 For common questions, please visit our Frequently Asked Questions Page

Each manufacturer has their own warranty policy, which can vary in terms of duration, covered parts, and the specific process involved.

1. The manufacturer’s name is listed right above the title of each product listing.

2. Please refer to the manufacturers name and review their complete and simple warranty details by following the link here

If you need more help or want more specific game warranty details—please feel free to contact us via support@upperlevelgamerooms.com and we will respond ASAP.

We’re committed to giving you the best value, and we back that up with our Price Match Guarantee. Found the same product at a better price? We’ll match their total price (including shipping) or offer you an even better deal.

✅ Things to Check:

To be eligible for a price match, please ensure:

• The product is identical—same brand, model, condition, and specifications.
  
• The competitor is an authorized online retailer in good standing with the manufacturer and compliant with Minimum Advertised Pricing (MAP) policies.
  
• The item must be new, unopened, and currently in stock on the competitor’s website.
  
• The product should ship via the same method as we offer (e.g., curbside, white-glove).
  
• The total price must include shipping, taxes, and handling fees.
  
• We do not match prices from:
  - Auction or wholesale/membership sites (e.g., eBay, Overstock, Costco, Wayfair)
  - Clearance items, rebates, pricing errors, BOGO offers, or special coupons

📩 How to Request a Price Match:

Send us the following details:

• Your name, contact info, and order number (if applicable).
  
• A screenshot of the competitor’s price, including shipping, taxes, and all other fees.
  
• A link to the product page on their website.
  

⚠️ Please Note:

While we aim to honor all valid price match requests, we may occasionally need to decline if a request falls outside our pricing guidelines, would result in a loss, or conflicts with manufacturer pricing policies.

Our team will review your request and get back to you quickly—because we believe you should always feel confident you're getting the best deal with us.