We offer free curbside and liftgate service!
All freight items ships with liftgate service at no extra cost to you (commercial or residential).
We apply no sales tax for orders shipped to 47 U.S. states! Only orders shipped to Nevada will include 6.85% sales tax, as required by state law. Some cities in Nevada have a higher sales tax due to specific district rates.
We are here to help from A-Z.
You will receive a confirmation email after placing your order.
Please review the delivery and payment details carefully.
You can always track your order at any time by going to the “Track Your Order” page on our website’s navigation menu to find its status. If any information is incorrect, please contact us right away.
Additional fees (depending on situation) may apply if shipping or billing details need to be corrected after the order has been shipped due to customer error or typos.
Please review your order confirmation carefully to ensure all details, especially your shipping address, are correct. Thank you for your order!
All freight items ships with liftgate service at no extra cost to you (commercial or residential).
Inside delivery means the driver will bring your order just inside the first doorway or garage (ground levle only, non-assembly). Please note, we cannot confirm that delivery drivers will move your items up stairs, or into specific rooms, and if they do additional charges may apply.
This inside-delivery does not include assembly of items—please see our White-Glove installation policy page and our partnership with Handybuddy.com if desired for a free installation/assembly quote before or after your purchase. They can usually be there the day after to help you.This service is useful if you need help getting your delivery past the curb and into your building (subject to availability).
If damage isn’t documented when the item is dropped off, the shipping insurance may be void, and unfortunately, we won’t be able to help file a claim.
🛑 If you are unsure or if damage is unknown mark "Possible Damage Inside, Unknown" when accepting your item.
We do not ship overseas. However, we can ship to a warehouse based in the US from where you can personally arrange shipment to anywhere in the world.
When your item arrives the deliverer will hand you a BiIl of Lading. The Bill of Lading or Freight Bill is our only documentation of the condition of a load when it arrives at your site. Your signature on a delivering carrier’s freight receipt (Bill of Lading) constitutes acceptance of the merchandise “as is” and in good order.
If you do not inspect before signing you are, for all practical purposes, waiving “Upper Level Game Rooms” and therefore YOUR right to collect on a damage claim even if the damage is “concealed”.
Once you sign the bill of lading, the merchandise and the responsibility is yours to a point!
Check immediately for possible damage during shipment. The National Claims Council Regulations specify that you must
Typically, if it was caused by the shipping carrier, the carrier will begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was possibly caused by them. Remember you may have signed the Bill of Lading document saying everything was good. A report must be filed with the carrier within 5 days after delivery and a claim filed with the carrier. The sooner concealed damage is discovered and reported, the better.
Please keep a copy of the Bill of Lading or Freight Bill noting the damage and the driver’s signature. Take multiple photos and or videos of the damage. If possible, photographs of the identified damaged shipping boxes still on the truck will limit the buyer’s liability. Send all photos and information through to support@upperlevelgamerooms.com and request to start a claim.
Every order placed with Upper Level Game Rooms includes shipping insurance (if applicable), providing coverage for loss or damage during transit. This protection ensures you're not left responsible for carrier-related issues as long as the proper reporting steps are followed.
If your item is damaged in transit or arrives incomplete, and you report the issue following our guidelines, we’ll assist in coordinating with the supplier to seek a resolution.
If the carrier denies the claim, we are unable to issue a refund.
For any additional questions about shipping insurance, you may email us at: support@upperlevelgamerooms.com
If you need a specific delivery date, please coordinate with us before your item ships. Delaying delivery after the item leaves the warehouse may result in storage fees or return charges from the manufacturer.
Upon delivery, carefully check all items for visible damage or missing parts before signing the delivery receipt. If damage or loss is found, make sure to note it clearly on the receipt. Check to make sure you have the right amount of items. In some cases, signing without any notes of damage waives your shipping insurance, and we cannot assist with claims after that point.
Orders may be canceled for a refund only if they have not yet been processed or shipped, and if supplier policies allow.
Depending on the Supplier's cancellation policies, if allowed and if the order was cancelled after shipping, you will receive a refund for the cost of your order (minus any applicable cancellation fees) once the warehouse confirms receipt of your returned item.
Depending on the Supplier's cancellation policies, if allowed and if the order was cancelled after shipping, you will receive a refund for the cost of your order (minus any applicable cancellation fees) once the warehouse confirms receipt of your returned item.
