Choose Your Delivery Option

Important Note:
By placing an order with Upper Level Game Rooms and selecting a delivery method, you confirm that the product can fit through all necessary entry points of your property. If the item is too large to be delivered to your desired location, any costs for disassembly, return shipping, or restocking will be your responsibility.

We offer several delivery options for most products. Please check individual product pages or brand-specific notices for any exceptions.

Available Delivery Options

Curbside Default (Free):
All freight items ship curbside at no extra cost to you (commercial or residential). Depending on the size and weight of your item, here are a few ways to get it safely off the truck:

1. Manually unload with a few helping hands (2+ ideally)

2. Use a forklift (ideal for commercial locations)

3. Or add a liftgate service (details below)

Note: Delivery drivers may or may not assist with unloading — so it’s always a good idea to plan ahead. Overall, if liftgate service isn’t selected at checkout, your item will typically arrive on a truck without a lift, and the driver will expect you to unload it from the truck bed.

Liftgate Delivery Option – $160

If your item’s on the heavier side and you don’t have a forklift, loading dock, or a couple of helping hands ready, liftgate service can make things much easier. It allows the driver to gently lower your item from the truck bed (about 4 ft high) down to the ground at curbside.

Just a heads-up: Liftgate covers getting it to the ground — but that’s usually where the delivery ends. The driver typically won’t bring the item inside or move it beyond the curb to your garage or other area, so it’s smart to have helping hands nearby to help get it to its final spot. Liftgate trucks are a bit different from standard ones — they’ve got built-in hydraulic lifts and take a little extra time to operate, which is why carriers typically charge more for the service.

Some drivers may offer a hand, but since we cannot guarantee it, it’s always best to be prepared.

We’ve got your back, and we’ll help keep the process smooth from start to finish. 

Please inspect all deliveries upon arrival. Take photos of the packaging and item, no matter the condition — this helps us handle any issues quickly. Please inspect all deliveries upon arrival. Take photos of the packaging and item, no matter the condition this helps us handle any issues quickly. More details are in the Delivery Inspection Guidelines outlined here.

Delivery Schedule

Once your order ships from the warehouse, you’ll receive an email with tracking details.

We aim to process and ship your order as promptly as possible. Please note that delivery timelines may vary depending on the product, supplier location, and carrier availability.

Shipping is almost always arranged by the supplier, and the freight carrier or shipping method may change without prior notice. In some cases, the freight carrier may contact you directly to coordinate a delivery date and time.

While we do our best to provide accurate delivery estimates, unforeseen delays can occasionally occur. We appreciate your understanding and patience as we work to get your order to you safely and efficiently.

 Shipping Method & Carriers

Shipping method is determined based on the item size, weight, and destination. We ship using trusted carriers such as FedEx, UPS, USPS, and freight providers for larger items.