Upper Level Game Rooms

Yes, some but not all of our pool tables include cue sticks, balls, chalk, and racks. It depends on the specific listing offering. Some products have add ons available, and arcade machines usually have the basics included. If you need something extra, please let us know and we will see what we can do.

For common inquiries of what's included: Always check the listings for specific details and if you have any questions please contact us at support@upperlevelgamerooms.com and we will be happy to help!

For a majority of products - Yes! Most of our products are backed by a manufacturer’s warranty. Warranty coverage varies by item — including duration, what’s covered, and other specifics. However, some manufacturers offer a simple blanket warranty that applies to all of their products.

Please review our Warranty Policy Page for in depth information related to warranty according to each manufacturer.
If you have any questions please contact us and we will be happy to help you through the details!

Big Yes! We wanted to be able to help further if desired with white-glove installation service since all products arrive free with Curbside delivery.

Larger items like pool tables, shuffleboards, and arcade machines often require professional assembly. That’s why we’ve partnered with HandyBuddy, a trusted nationwide platform that connects you with certified local pros. They’ll handle everything — from unboxing to setup and cleanup — typically the day after delivery. No tools or hassle required.

📦 Want to learn more?
Get a free, upfront quote before you order and view scheduling options on our HandyBuddy Installation Assistance Page.

Most items arrive within 1–3 weeks, while custom or oversized products may take up to 18 weeks or possibly more. We want to inform you upfront that we will do our best to expedite yet some products take longer than others.

Please check our Shipping and Delivery Times Portal for detailed timelines by manufacturer, so you’ll know how long it typically takes for your order to arrive at your door from when you originally place it. This way you’ll know exactly what to expect before placing your order.

We offer a 30-day return policy on most new items. However, some brands and all custom orders are non-returnable, non-refundable, and non-cancellable due to manufacturer policies.

🔎 Please keep in mind:

1. Return eligibility varies by manufacturer. You’ll find the brand of every item at the top of each of our product pages listing — please compare it to our non-refundable, non-cancellable, and non-returnable brands list at the top of this page for return/refund policy details before ordering.

2. A 10–30% restocking fee and payment processing fee may apply.

3. Although all of our orders include free shipping, return shipping costs may still be deducted from your refund.

4. For damaged or defective items, replacement parts may be sent after investigation and once approved, instead of returns/refunds if applicable, depending on the circumstance.

For more information and exact steps, visit our Complete Returns & Refunds Policies page.

Please note, we will always do our best to take care of you within reasonable limits and then some if we can.
If you have any questions please contact us and we will be happy to help you through the details!